The Strategic Role of the Office and Facilities Manager

Tuesday August 7th, 2018

Author: Staples Professional Inc.

Office and facility managers are widely recognized for playing a critical role in the workplace.  According to the Staples Professional Workplace Employee Survey, 82% of Canadian office workers believe that the office and facility manager is vital to the success of their organization, and 65% see this individual as a “strategic employee who should be given the maximum resources they need to help grow the business.”

The value that these individuals provide, however, is often overlooked – while 74% would give their office and facility manager an “A” or “B” grade, 59% agree that the individual is under-appreciated in their organization.

Part of the issue is that office and facility manager job description covers such a wide range that few – only 22% of respondents – feel they have a complete picture of what these individuals do.  Typically, the responsibilities might include selection and provision of office furniture, equipping and supplying washrooms and break rooms, keeping technology up to date, procuring safety and medical supplies and equipment, or providing traditional office supplies.

As a single-source supplier to Canadian businesses, Staples Professional Canada assists office and facility managers in all these areas, freeing them of the chores of working with multiple vendors and allowing them to focus on the strategic aspects of their job. This is evidenced by the growing number of businesses that are turning to Staples to take a more strategic role in helping their organizations become more successful.

The connections between the work of the office and facility manager and the success of the organization are many. The look and feel of the office, for example, can have significant impact on both employee retention and customer satisfaction, and the ability of the business to provide the tools employees need to do their job can be a major determinant for how well that organization serves its customers. Staples Professionals Canada is becoming an essential partner for a growing number of office and facility managers as they face the many expectations that these responsibilities entail.

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